Rocket mortgage reviews12/26/2023 ![]() ![]() The investigator I worked with was great and advised that the credit impact be removed but ***************, to save face and probably keep honest, hard working, customers down, denied the dispute. Even though I could have made payments of $1200 instead to have been caught up by the end of June or payed the balance on June 30th, I was advised that it would be alright. I requested a review and was told that even though the agent who set up my payments told be everything would be fine, a previous agent advised I be caught up by June 30th. Rocket reported my account delinquent and my credit score dropped 82 points. I was told by the agent that everything would be fine as long as the payments were scheduled even though my forbearance period ended June 30th. I set up automatic payments $1000 every two weeks and one final payment for about $600 on July 10th. ![]() I was lucky enough to find work and began paying back right away. Its such a joke.įind another mortgage company.I lost my job and filed for a forbearance. Really? What am i supposes to have them come and inspect the materials bought with a **** dollar chexk they mailed to me. A ***** claim that rocket wants to send me 25% checks for after i go through them for inspections on progress. That is only part of the damage that is to fixed. and it is now July 2023 and i am still fighting to get my contractors paid for the roof that is complete. Thought i was doing everything i could right. I had even went through the company on a repayment plan to catch up on the late payment. Of course when i contacted rocket after being ingormed i had to also go through their insurance claims department, i was told i had to go threw a monitored dispursement. I was late on a payment by 3 days when the claim was filed on my house payment. But recently i had some damage to my home that required an insurance claim and my experience with them has been horrible. I did a home refinance with them a while ago and it was wonderful. Will be looking into other lenders at this was such a terrible experience, especially given the circumstances, and even more so because I had offered payment upwards of 10 times and said they couldn't act until their legal was sorted. ![]() **************** said they would escalate my case but had an unlikely chance of getting reimbursed those fees. They never sent a reinstatement letter and now, three days later, I've followed up to make payment and they are charging me $3500 in fees. I offered payment right there again and said it needed to be reinstated. When I was confirmed the successor (months later) they said to call, which I did, and then another agent told me I needed to file a notarized letter (more paperwork which they never originally sent me) and the home was now in foreclosure. My father had passed and it took them months to file the paperwork, despite me (in writing to their customer service) saying I want to make a payment - of which they said I needed to be the legal successor through their department before I could act on the account. The worst company I have ever encountered. ![]()
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